Yuma AI

The AI Support Agent for Ecommerce

Yuma AI is a business in b2b based in Boston, MA, USA.

Profile

## What is Yuma AI?

Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce.

We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests.

Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously.

## Why do Shopify merchants need Yuma?

There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products.

But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high.

Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad.

## Yuma is solving this in a few ways:

Yuma isn't just another RAG ch

Its activity falls under b2b; the profile below is assembled from public directory data.

The company is recorded as being based in Boston, MA, USA.

It is recorded at the Winter 2023 stage.

Its team size is recorded as 26 employees.

Website: yuma.ai