Turn Your Support Tickets into Product Insights (Zendesk → Slack)
Show HN: Turn Your Support Tickets into Product Insights (Zendesk → Slack)
Turn Your Support Tickets into Product Insights (Zendesk → Slack) is a company in show hn launch.
Profile
Support teams handle hundreds of tickets but rarely analyze them systematically. Patterns like workarounds, feature confusion, or rising escalations often surface too late.This tool:Analyzes Zendesk tickets daily (last 7 days vs 30-day baseline)Detects workaround language, expectation gaps, and escalation trendsSends Slack alerts when thresholds spikeIncludes real customer quotes for contextBuilt with TypeScript, Vercel, Supabase, Slack SDK, and Claude for extraction and categorization.Free for now. Would love feedback from support leaders or B2B builders.
Turn Your Support Tickets into Product Insights (Zendesk → Slack) is positioned in show hn launch, a segment that rewards a clear, focused offering.
It is recorded at the Show HN launch stage.
| Sector | Show HN launch |
|---|---|
| Stage | Show HN launch |
Website: www.usercall.co/usercall-cx-zendesk
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