Open
Enterprise AI customer support
Open is a business in b2b based in San Francisco, CA, USA, founded in 2016.
Profile
Open is an AI-powered, all-in-one customer support and communication platform — used in production by:
Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies.
We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp.
We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark.
Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.
As a business in b2b, Open is listed here with the public details available about it.
The company is recorded as being based in San Francisco, CA, USA.
It is recorded at the Winter 2024 stage.
Its team size is recorded as 21 employees.
Directory analysis
Open is an AI‑powered, all‑in‑one customer support and communication platform that helps enterprises automate complex support cases across email, web, phone, SMS, and WhatsApp. Founded in 2016 and headquartered in San Francisco, the company serves clients such as Print.com, Mollie.com, and Viva.com. It is also developing Support‑Bench, a comprehensive AI customer support benchmark.
Positioning: Open positions itself as a research‑driven solution for enterprise customer service automation, targeting large organizations that require multi‑channel support. Its focus on AI and benchmarking may differentiate it in a crowded B2B support market.
Note: Open is building a benchmark for AI customer support called Support‑Bench.
Auto-generated directory analysis from public data · updated 11 Oct 2026. Informational only, not investment advice.
| Sector | B2B |
|---|---|
| Headquarters | San Francisco, CA, USA |
| Country | USA |
| Founded | 2016 |
| Employees | 21 |
| Stage | Winter 2024 |
Website: open.cx
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